Return & Refund Policy

Our Return and Refund Policy was last updated 27/09/2023
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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

    • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Practical Apparel

    • “Goods” refers to the items offered for sale on the Service.

    • “Orders” means a request by You to purchase Goods from Us.

    • “Service” refers to the Website.

    • “Website” refers to Practical, accessible from

    • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

    • The Goods were purchased in the last 14 days

    • The Goods are in the original packaging

The following Goods cannot be returned: 

    • The supply of Goods made to Your specifications or clearly personalized.

    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Domestic Return/Exchange


We are pleased to offer our customers within the UAE a convenient service – exchange or return within the UAE is free. If you need to exchange or return an item within the UAE, there will be no additional charges incurred. Please follow the instructions mentioned earlier in this policy to initiate the process for exchange or return within the UAE.


International Return/Exchange


For international orders, we understand that returning or exchanging items can be more complex and costly. Therefore, we offer a special arrangement for international customers. If you need to exchange or return an item outside the UAE, you will be charged for both deliveries; returning and replacing. Please follow the instructions mentioned earlier in this policy to initiate the process and avail of this reimbursement.

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